Overview:
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities:
* Responsible for fostering a fun environment.
* Responsible for being a gracious host to all guests and co-workers.
* Responsible for promoting a positive influence in the community and participating in company-sponsored events.
* Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.
* Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.
* Promotes gaming events and promotions.
* May have to process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.
* Maintains a clean and stocked workstation.
* Complies with state, company, and department policies and regulations.
* Must have open availability including all three shifts, weekends, and holidays.
* Create and maintain a seating chart at the direction of your supervisor or manager.
* Responsible for ensuring rotation is done correctly.
* Utilize Host Concepts software to ensure fairness and accuracy in seating.
* Utilize the ACES Service Guidelines, seating and offering a warm and friendly farewell.
* Roll silverware and clean during down time.
* Perform opening and closing side work at the direction of your supervisor or manager.
* Help team members ensure guest is served in a timely manner.
* Serve tables, clearing tables, expediting and running food when needed.
* Assist with bussing tables.
* Keeping the restaurant and host stand clean, organized and sanitized.
* Must be able to understand and articulate the menu to guests.
* Will work special events, as needed.
* Other duties, as needed.
Qualifications:
* Must have outgoing, energetic and enthusiastic attitude.
* Must understand and the menu.
* Must enjoy hosting others.
* Must be comfortable initiating conversations and creating a fun environment with our guests.
* Able to promptly and accurately follow instructions given by Supervisor or Manager.
* Must qualify for licensing by Ohio Lottery Commission.
* Must be able to work as a team.
* Must be able to tolerate a high stimulus environment.
* Must be able to work a at a very fast pace and walk long distances throughout the shift.
* Must be able to pass a background check.
* Must have open availability including all three shifts, weekends, and holidays.
* Must be able to respond to visual and oral cues.
* Must meet professional appearance standards as prescribed by company policy.
* Must be comfortable and capable learning new software.
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