SPA: Lead Front Desk Agent

				Overview:

The Lead Spa Desk Agent is responsible for the guest experience in the Spa by providing and maintaining the service standards and creating a feeling of relaxation.  

Responsibilities:

* Check guests in and out. 

* Schedule spa appointments, in accordance with Omni Hotel & Resorts Moments of Service. 

* Up-sell, cross-sell, and pre-sell services and products. 

* Communicate spa promotions with guests. 

* Must be proficient on the telephone. 

* Must be able to maintain a professional demeanor during busy times. 
* Train and coach Spa Desk Agents
* Book and confirm appointments
* Greet guests
* Provide Tours

Qualifications:

* Customer service experience is highly preferred. 

* High school diploma or equivalent. 

* Must be proficient with Microsoft Office. 

* Must be able to communicate effectively in a professional business environment. 

* Must have the ability to stand for 8 hours per day. 

* Ability to lift, carry, push, pull 30 lbs. 

* Ability to work a flexible schedule, including AM/PM shift, weekends, holidays. 

* Must be current servsafe and ETips certified for safe food and alcohol handling or must be willing to get certified prior to starting the position. 

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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