Responsibilities:
* Responsible for providing guidance and daily supervision to staff in the department.
* Supports and administers operational goals and monitors achievements of performance and profit objectives.
* Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
* Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service.
* Responsible for supporting compliance to departmental budgets.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
* Ensures customer service standards are followed by all team members and addresses issues as they arise.
* Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.
* Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records.
* Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.
* Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
* Maintains strict confidentiality in all departmental and company matters.
Qualifications:
* Associate degree (A.A.) in culinary or related field, and minimum two (2) years of culinary experience required; or equivalent combination of education and experience.
* Minimum one (1) year of previous supervisory experience required.
* Must have excellent written and verbal communication skills; must be fluent and literate in English.
* Must be proficient in Microsoft Office applications (Excel, Word, and Outlook).
* Ability to maintain a high level of confidentiality and professionalism.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
* Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.
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