SME System Administrator
US-Remote
Careers (External)
Req #: 8043
Type: Full-Time
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Overview: GovCIO is currently hiring for a SME System Administrator to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position. Responsibilities: As a System Administrator SME, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include: * Provide high-level end-user support for USCG ServiceNow users, serving as a subject matter expert for platform functionality and troubleshooting. * Respond to and resolve customer-reported incidents within established SLA requirements to maintain operational readiness. * Follow up with users to ensure customer satisfaction and verify that technical solutions meet mission needs. * Collect and document requirements for enhancement requests, translating user feedback into actionable technical specifications for the development team. * Identify and document system defects, coordinating with engineering teams to prioritize and deploy fixes. * Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule. * Minimize technical debt by applying ServiceNow best practices and platform governance to ensure "out-of-the-box" alignment. * Maintain cybersecurity compliance by managing ServiceNow configurations that conform to USCG system security requirements and federal data protection standards. * Provide technical insights regarding ServiceNow platform capabilities, governance models, and digital transformation strategies. Qualifications: High School with 10+ years (or commensurate experience) Required Skills & Experience * Demonstrated experience administering the ServiceNow platform in a large-scale enterprise environment. * Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment. * Experience securing ServiceNow applications in accordance with USCG, DoD, DHS, or federal cybersecurity policies. * Proficiency in incident management, including tracking, documentation, and resolution within a formal ticketing system. * Strong communication skills with the ability to participate in technical discussions and translate requirements between stakeholders and engineering teams. * Ability to manage tasks in a fast-paced environment, focusing on platform scalability and operational readiness. Clearance Required: Active Secret Clearance Preferred Skills & Experience * Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs. * Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM). * ServiceNow Certifications (e.g., Certified System Administrator). * Familiarity with enterprise IT governance and hybrid cloud integration. * Strong analytical, problem-solving, and continuous improvement mindset.
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