Overview:
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en
Responsibilities:
* Understand, support and drive SoftwareOne's vision statement, sales objective and goals to ensure a consistent go to market strategy.
* Implement and follow the Inside Sales goals and roadmap, cascade tactics downstream
* Upscale and support growth of SoftwareOne China business.
* Manage and support customer backorders
* Support and set the Inside Sales Quarterly KPI metrics
* Allocate Accounts and BDM alignment across the Inside Sales representatives
* Manage team workload and productivity, set and delegate tasks where required
* Manage induction program for new starters, ensure individual to fully functional asap
* Manage and set the quarterly goals according to the company's vision
* Understand and support the full process of quote stage through to order stage through to customer invoice through to payment.
* Act as an escalation point of customer escalations and queries, if necessary escalate to appropriate managers
* Ensure an advanced level of software product and License program knowledge across the team
* Support vendor and Sales incentives, drive motivation and encourage performance to achieve results
Qualifications:
* Excellent Leadership and organizational skills
* Proven leadership and ability to orchestrate resources and motivate teams
* Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
* Understanding of customer expectations and drivers that influence customer behavior.
* Excellent communication & Presentation skills
* Sound decision making and organizational skills
* Ability to present complex information to a variety of audiences
* Proven experience leading teams, managing customer relationships
* Ability to develop and execute multiple priorities and approaches to meet objectives.
* Good interpersonal skills
* Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
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