SLOT FLOOR PERSON
US-LA-Bossier City
Careers (PNG Apply)
Req #: 124712
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: - Actively patrols assigned sections looking for opportunities to be of service to our guests. - Sincerely greets and welcomes all guests on the slot floor. - Celebrates any win by the guests. - Completes jackpots promptly, accurately, and with a high degree of personalized service; completes verification of paperwork for jackpot payouts. - Maintains a good relationship with the Cage employees to help execute slot transactions. - Offers assistance to slot playing guests and explains features of the slot machine when necessary, including the ticket in/ticket out technology. - Determines machine malfunctions and identifies appropriate actions; corrects machine malfunctions (e.g. printer errors, bill validators, etc.). - Must keep, maintain the integrity of, and balance cash wallets at the end of shift. - Promotes positive guest relations through prompt, courteous and efficient service. Qualifications: QUALiFiCATiONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or trained will be considered. EDUCATiON AND EXPERiENCE: - High School Diploma or equivalent. - Money handling experience a plus. - Casino experience a plus. - Knowledge of principles and processes for providing customer service. LANGUAGE AND SKiLLS: - Ability to read, analyze and interpret common documentation. - Ability to respond to common inquiries or complaints from employees, regulatory agencies, or members of the staff. - Ability to write and present information to management in a reasonable manner. MATHMATiCAL SKiLLS: - Ability to perform normal mathematical computations regarding the implementation of current duties. REASONiNG ABiLiTY: - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to interpret an extensive variety of instructions and deal with several variables.
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