Rooms Inspector
US-NC-Charlotte
Careers English
Req #: 105041
Type: Regular
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Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Responsibilities: The Rooms Inspector is responsible for inspecting the cleanliness and physical condition of hotel guest rooms meeting rooms hallways and public areas. Qualifications: QUALIFICATIONS: * Typically requires a high school diploma and 0 to 2 years of related experience and/or training; or equivalent combination of experience and education. * Housekeeping supervisory or related job experience is preferred. * Performs work under direct supervision. * Handles basic issues and problems and refers more complex issues to higher-level staff. * Possesses beginning to working knowledge of subject matter. JOB RESPONSIBILITIES: * Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests out of order rooms and show rooms for the day. * Inspect all guest check-out rooms for cleanliness appropriate guest amenities and the correct working condition of all guest room equipment. * Report any substandard conditions of the guest room to the Housekeeping department. * Report any damage or problems with the guest room and room equipment using a Maintenance work order and routing the work order to the Facilities Maintenance department. * Communicate to the Front Desk all vacant and clean rooms the completion of guest requests and room status discrepancies. The Front Desk will give the Inspector all room moves late check-outs and additional guest requests for appropriate follow-up action by the Inspector. * Answer the Housekeeping department's telephone using friendly and proper telephone etiquette. This individual will help the calling guests with special requests information and status of Lost & Found items. * Interact with the hotel's guests in a friendly positive manner as a solution to their needs and a solution to any of their problems. The Inspector will often act as a liaison between the guest and the room cleaner. * Check the hotel's PMS computer for information concerning room status and to enter updated room status. * Complete report of all the hotel's guest room status for the Front Desk at the end of the shift. * Filing all daily report forms in the file cabinet. * At times may open and/or close the house and assign boards as needed. * Other duties as required.
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