Rooms Controller | Front Office | Full Time

				Overview:

The role of the Rooms Controller - Front Office is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities:

*  To be thoroughly acquainted with all check-in policies and procedures.

*  To be experienced with various guest scenarios.

*  To be familiar with all technical equipment related to the Front Desk.

*  To be familiar with all hotel facilities and offerings.

*  To understand the influence and importance of all departments on the Front Desk.

*  Responsible for the training of new associates.

*  Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.

*  Understand and be able to perform rooms control duties.

*  Broad knowledge of Epitome, Synergy and Vingcard systems.

*  Familiar with all reservation special packages.

*  Understand all radio codes and emergency procedures.

Qualifications:

*  Attain a high propensity for customer service.

*  Previous cash handling experience.

*  Ability to stand for prolonged periods of time.

*  May require working overnight shift.

*  Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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