Room Inventory Coordinator
US-HI-Honolulu
Hourly
Req #: 67511
Type: Full-Time
|
|
||||||||
|
|||||||||
Overview: The Room Inventory Coordinator is a key team member responsible for the coordination and oversight of all facets of guest room reservation inventory management, functioning as the central hub between all departments including Revenue Management, Sales, Front Office, Central Reservations, and Finance. Responsibilities: * Maintain a warm and friendly demeanor at all times * Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests * Must be able to multitask and prioritize departmental functions to meet deadlines * Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner * Attend all required meetings and trainings * Maintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling, which will vary according to the needs of the hotel * Maintain high standards of personal appearance and grooming, including attire that meets dress code requirements with a nametag * Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations * Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions * Must be effective in handling problems, including anticipating, preventing, identifying, and solving programs as necessary * Must be able to cross-train in related areas * Must be able to maintain confidentiality of information * Must be able to show initiative, including anticipating guest or operational needs * Perform other duties as requested by management Qualifications: * Perform daily reservation scrubbing to ensure accurate resort fee capture, package inclusions, routing for groups within 3 days of arrival, and VCC handling (e.g., Booking.com, CapitalOne, TravelFunders, Flexpay). * Review and process reservations that failed to integrate or were canceled; manage advance deposits for prepaid bookings and ensure accurate billing and routing according to hotel credit policies. * Manage day-use reservations, out-of-order (OOO) rooms, and category blocks including suites, oceanfront, and HOLD statuses. * Maintain total hotel room inventory by blocking and assigning rooms through Opera Cloud and SynXis; balance and reconcile inventory across systems. * Execute proactive blocking and inventory planning using RPM and forecasted arrivals. * Receive, review, and build reservations for luxury consortia, travel agents, Preferred Hotels, internal bookings, and call center submissions in OPERA. * Assign and pre-key rooms for airline crew and serve as liaison for air crew and wholesale bookings; oversee airline crew management. * Review and verify reservation arrivals, ensuring accurate guest data, master accounts, billing profiles, charges (room, fees, baggage, parking, ancillary), and VIP status. * Post charges to individual and group reservations or master accounts following billing and routing protocols (including A/R and PM accounts). * Audit rate descriptions and verbiage updates across distribution channels and OTA extranets. * Communicate availability, closeouts, and rooming list expectations with clients, reservations team, and other internal departments; align on timelines for cutoff and data entry. * Coordinate with the Front Office for timely blocking and pre-keying of rooms, including VIPs and airline crews. * Generate and distribute daily inventory recaps and operational updates; compile additional reporting for Groups, Wholesale, and Reservations teams as directed. * Be fully proficient in OPERA PMS, SynXis CRS, Delphi FDC, OTA extranets, and other inventory and distribution systems. * Attend and contribute to pre-convention and operations meetings as needed; support all departmental collaboration efforts. * Stay current on hotel services and outlet hours; assist in maintaining accurate booking information across external channels. * Foster professional relationships and open communication across departments, with clients, and external partners.
Share this job:
