Room Attendant - (Housekeeping) Hilton Norfolk The Main
US-VA-Norfolk
Gold Key / PHR Hotels & Resorts
Req #: 5752
Type: Variable Hour
Overview: Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay. Responsibilities: Know your job. * Complete job skills training and possess a clear knowledge of the job * Know property standards (SSI) and room types * Listen attentively in Pre-shift and ask for clarification of assignments and expectations. Be on time. * Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform * Follow clock in and out procedures Be on stage. * Maintain a friendly, approachable, always willing to assist attitude * Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene * Use approved verbiage, scripting when interacting will all guests * Follow proper procedure and scripting when entering a guest room Serve. * Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, "The Keys to Making it Right." Work smart. * Use your Room Attendant Board with instructions for sequence, special requests and clean type * Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards * Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy Use your tools. * Ensure cart or caddy (as applicable) is set up to standard * Use the approved tools and checklists to complete assigned tasks * Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day Measure Up. * Produce clean guest rooms that meet or exceed quality and efficiency standards of the department. Respect the space. * Keep your work area, cart and closets clean and organized. * Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable. Be safe. * Report unsafe work conditions or practices and safety or security violations in accordance with company policy. * Support the Team: * Cooperate with other Associates and supervisors striving to create a positive work environment. * Support team efforts through carrying out responsibilities in a constructive and professional manner. Other duties as assigned. Qualifications: TypeQualificationExperiencePrior housekeeping experience desirableExperiencePast work experience in a similar or commensurate skill set - hospitable, prison, military experience.SkillAbility to satisfactorily communicate with guests, co-workers and management to their understanding. Ability to exert physical effort in being able to clean all assigned rooms in a given shift Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision is requiredSkillPhysical set is of primary importance - ability to handle to physical demands of the job.
Share this job:
