Rooftop/Pool Attendant

				Overview:

To maintain the highest standards possible for the guest by insuring quick, accurate, efficient, and professional service.

Why Join Mokara Hotel & Spa?
As a Forbes 4-Star luxury property, Mokara Hotel & Spa offers a refined and elegant work environment where associates are empowered to create memorable guest experiences. Join a team dedicated to excellence, service, and personal growth in one of San Antonio's most distinguished hotels.

Responsibilities:

Guest Experience & Service Excellence

* Provide gracious and anticipatory service, ensuring guests feel welcomed and attended to upon arrival at the pool deck.
* Greet each guest with a warm welcome and a refreshing amenity, such as chilled towels or infused water, in line with Forbes 4-Star service standards.
* Engage with guests in a professional and intuitive manner, ensuring their needs are met without them having to ask.
* Assist with basic bar duties, including serving beverages and ensuring accurate and timely delivery of drink orders.
* Offer poolside food and beverage service with attentiveness and discretion, ensuring guests receive a seamless experience.
* Be knowledgeable about menu offerings, poolside amenities, and hotel services, providing recommendations when appropriate.

Pool & Fitness Center Maintenance

* Ensure the pool deck, lounge chairs, and tables are clean, organized, and properly set up throughout the day.
* Monitor towel inventory, ensuring fresh towels are always available and used towels are promptly removed.
* Work in coordination with housekeeping to maintain the cleanliness of the pool and fitness center, ensuring all areas meet luxury hospitality standards.
* Conduct regular walkthroughs of the pool and fitness center to ensure safety, cleanliness, and organization.
* Report any maintenance issues, safety concerns, or service needs promptly.

Team Collaboration & Professionalism

* Work closely with the food & beverage team, housekeeping, and engineering to provide a seamless guest experience.
* Maintain a polished and professional appearance, adhering to luxury hospitality grooming standards.
* Demonstrate a proactive and guest-focused mindset, always looking for ways to enhance the experience.

Qualifications:

Qualifications & Experience:

* Previous luxury hospitality or poolside service experience preferred.
* Experience in basic bar duties, serving drinks, or food & beverage service is a plus.
* Strong ability to anticipate guest needs and provide service in an intuitive, discreet, and professional manner.
* Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
* Ability to maintain high cleanliness standards and work efficiently in a fast-paced environment.
* Must be able to work outdoors in varying weather conditions while maintaining a professional appearance.
* TABC & Food Handler certification (or willingness to obtain upon hire) required.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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