Rollout, Transition & Support Consultant
EC-Quito
careers
Req #: 29154
Type: Regular Full-Time
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Overview: SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. Responsibilities: Rollout, Transition & Support Consultant Full time | Modelo: Hibrid| LATAM Do you enjoy solving user challenges and improving HR & Legal systems used by teams worldwide? Ready to collaborate with global teams to test, launch, and support new digital solutions? Key Responsibilities: * Manage requests and incidents for the global People & Culture and Legal application landscape. * Support the design, testing, and rollout of new features, functionalities, and business processes. * Collaborate with People & Culture and Legal stakeholders to evaluate needs and implement effective solutions. * Provide end-user training and enablement, including creation of training materials and documentation. * Support and maintain interconnected HR and Legal applications, ensuring smooth system operations. * Work cross-functionally with other IT business domains (Sales, Finance, Services, Marketplace) on shared processes and solutions. * Ensure quality, compliance, and documentation standards aligned with internal controls and audit requirements. Qualifications: * Strong understanding of People & Culture (HR) and/or Legal business processes within related applications. * Experience providing 2nd/3rd line IT support, including knowledge of system processes and incident management. * Excellent verbal and written communication in English and Spanish. * Ability to work independently and manage multiple priorities in a fast-paced environment. Desirable Skills * Experience working with People & Culture and/or Legal applications in a technical, consulting, specialist, or key user role. * Experience working in an international company with globally distributed teams. * Additional language skills such as Portuguese, German, or French. Soft Skills * Strong communication skills, with the ability to collaborate with stakeholders at all seniority levels globally. * Customer-centric mindset with the ability to understand and empathize with user needs. * Proactive and self-motivated, willing to challenge the status quo and suggest improvements. * Strong problem-solving skills and attention to detail. Why should you join the team? * Employee Recognitions Programs * A variety of training and development opportunities * A work-life balance * Vacations * Employee Referral Bonus Program * Diverse team interaction * Giving back to society- employee initiatives * ONE TREE PLANTED -> one tree for each hiring globally. * Corporate events/ team buildings
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