Risk Incident Specialist
US-TX-Austin
External Office
Req #: 37060
Type: Full Time
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Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Purpose Statement: Legal, Risk, and Insurance supports the advancement of RPM's business objectives by strategically balancing risk and opportunity, engaging with our stakeholders to find solutions, and safeguarding people, property, and profits. Responsibilities: * Daily review of all incoming risk-related incidents either via the risk department shared e-mail inbox or the company's risk management information system. * Facilitate communication and collaboration between operations, clients, cross-functional departments, and claims managers, to ensure timely response on reported incidents. * Effectively collaborate with other departments as needed to gather relevant information and evidence to support initial investigations. * Represent RPM Living in a professional manner at all times. Consistently maintains a courteous professional attitude when dealing with residents, coworkers, and the public. * Utilize and maintain file documentation in the company's risk management information system. * Analyze incident trends and patterns to identify potential risks or recurring issues; provide reports or recommendations to management for risk mitigation. * Ensure all incident documentation complies with internal policies, industry standards, and regulatory requirements. * Support the risk team during emergency events or high-severity incidents by coordinating immediate response efforts or communications. Qualifications: Physical Requirements: * May be required to sit or stand for extended periods of time * Must be able to read documents, computer screens and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds * Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: * This is a hybrid role, requiring the associate to work in our Austin office 3 days per week * The office is an open setting which may include bright lights, constant noises and distractions
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