Returns Associate 7:30-4:00
US-IN-Charlestown
JKC Careers
Req #: 6095
Type: Temporary Assignment
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Overview: POSITION SUMMARY: The Returns Associate processes returned goods delivered to the company warehouse facilities according to the Standard Operating Procedures (SOPs) and Operations Work Instructions. SHIFT: 7:30 am - 4:00 pm J. Knipper and Company is an Equal Opportunity Employer Responsibilities: POSITION RESPONSIBILITIES: * Receive and process client returns daily using associated databases. * Sort returns from small package carriers and large full case returns from client representatives. * Verify contents of all returns. * Maintain all locations zoned for the storage of returned goods in accordance with the current Good Manufacturing Practices (cGMP) and Company SOPs. * Communicate to internal clients (e.g. Professional Services and Sample Accountability) via telephone and email. * Perform reconciliations. * Enter transactions into current WMS application (Manhattan Scale) and Order Management System. * Maintains a safe and clean work environment at all times in accordance with Company SOPs and reports unsafe and sanitation issues immediately to management. * Operate equipment and systems as intended by the manufacturer. * Maintain appropriate productivity levels to meet Service Level Agreements (SLAs). * Comply with all applicable government regulations (e.g., OSHA), best practices, Company SOPs and cGMP. * Participate in Instructor-led user trainings to include but not limited to: hands-on job training, Warehouse Management System navigation, and Company SOPs. * Record billable hours/time utilizing the appropriate system of record. * Assist other areas of the business (e.g., receiving, picking, packing, DEA, shipping, kitting, freezer/refrigeration), as directed by management. Qualifications: REQUIRED EDUCATION AND EXPERIENCE: * High school diploma or equivalent * One (1) year of experience in a warehouse environment or equivalent amount of training / education PREFERRED EDUCATION AND EXPERIENCE: * Forklift operation * Use of RF equipment KNOWLEDGE, SKILLS & ABILITIES: * Strong verbal and written communication skills * Strong interpersonal skills * Basic mathematical aptitude (counting, adding, subtracting, multiplying, etc.) * Ability to navigate computer systems * Ability to use Outlook / Excel (viewing and printing) * Ability to follow established process flows PHYSICAL REQUIREMENTS: * Location of job activities 100% inside * Noise and/or vibrations exposure * Frequently reach (overhead), handle, and feel with hands and arms * Stand and sit for prolonged periods of time * Frequently stoop, kneel, and crouch * Frequently lift, carry, and move up to 35 pounds * Occasionally lift, carry and move up to 60 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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