Retention Strategy Intern
US-CO-Englewood
Attract-careers1
Req #: 95842
Type: Intern
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Overview: At EchoStar, hard work is rewarded with limitless opportunities. We're looking at more than your education and previous work experience, we want individuals who are bright, energetic and ambitious. We believe the critical thinking skills you learn in college can be applied across a variety of business functions, regardless of your major. The opportunities at EchoStar will provide you with a potential fast track for career advancement. Our internship program is designed to give you comprehensive experience in the fast-paced world of wireless and technology industries. With hands-on field experience and business projects, you will get an in-depth look at how our business works and where you fit into it. Help us build our brand while we help you build yours. Our interns partner with teams across EchoStar working to drive our latest game-changing innovation. Our internship is a 10 week, in-person experience that is paid hourly with eligible overtime. Interns are given a business project(s) to complete over the summer and present their results to leadership and their peers. EchoStar provides each intern with a manager to support them with the execution of their project. All opportunities are located in Denver, CO unless otherwise stated. Responsibilities: Our Retention Strategy team is focused on maximizing the lifetime value of our video subscriber base. We drive "upstream" value by leveraging advanced analytics and AI-based initiatives to engage subscribers proactively-well before they reach the point of potential disconnection. This team sits at the critical intersection of data, finance, and business strategy. We are seeking a highly analytical and results-oriented Retention Strategy Intern to contribute directly to high-impact, subscriber-facing initiatives. This role bridges the gap between complex data analysis and actionable business strategy, offering unique ownership and visibility over projects that directly impact profitability. Key Responsibilities: * Focus efforts on analysis and implementation of AI-based initiatives designed to drive "upstream" value and preempt subscriber disconnection * Identify and model opportunities for cross-sell, upsell, and commitment generation across both reactive customer touchpoints and proactive communication channels * Model the operational and financial impacts of identified customer friction points, proposed solutions, and implemented performance changes * Develop the comprehensive business case, financial justification, and strategic recommendations for proposed solutions * Manage assigned initiatives through the full project lifecycle, from initial ideation and analysis through to successful execution and post-launch measurement Qualifications: Education and Experience: * GPA 3.3 or above * Currently enrolled in an undergraduate or graduate program, in a related field of study * Must have 60 credit hours completed by May 2026 Skills and Qualifications: * Successful completion of a pre-employment screen including a reference check, criminal background check, and possible drug test * Foundational knowledge of SQL coding or other data extraction languages; ability to manipulate and synthesize data (or a strong willingness to develop this skill quickly) * Coursework or foundational experience with financial modeling, forecasting, and understanding the components of a business case * Exposure to or basic understanding of statistical concepts, including A/B testing design principles and measurement frameworks * Ability to organize and track tasks within a project; eagerness to learn the full cycle of managing strategic initiatives from ideation to execution * Strong written and verbal communication skills required for documenting analysis and presenting insights to internal stakeholders Visa sponsorship not available for this role
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