Retention Strategy Analyst II
US-CO-Englewood
Attract-careers1
Req #: 97569
Type: Fulltime-Regular
|
|
||||||||||
|
|||||||||||
Overview: Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience. Responsibilities: Candidates must be willing to participate in at least one in-person interview. Join our Retention Strategy team as a Strategy Analyst focused on driving customer loyalty and lifetime value for the SLING and DISH Video Services portfolio. In this role, you'll leverage advanced analytics, coordination of new data and insights, develop decision-driving financial models, and project management through cross-functional collaboration to execute on strategies you develop. Your daily objective will be to design and execute strategies that reduce churn, improve profitability, and elevate the customer experience. We're looking for a data-driven problem solver with strong business acumen and a passion for turning insights into impact. Key Responsibilities: * Analyze data trends and customer behavior to develop and execute initiatives that improve customer loyalty within a dynamic content ecosystem * Build and maintain financial and performance models to evaluate business initiatives, support forecasting, and inform strategic decision-making in partnership with Finance * Lead cross-functional product initiatives from concept through execution, ensuring alignment with Product teams and delivering measurable business results * Support the development and implementation of AI/ML-driven solutions to identify churn risk, optimize marketing spend, and improve operational performance * Act as an internal consultant by translating complex data into actionable insights and presenting recommendations to senior leadership, including VP and SVP stakeholders * Utilize SQL, Adobe Analytics, Tableau, and Excel to develop reporting, analyze large datasets, and guide data-driven retention and growth strategies in collaboration with Marketing, Product, Finance, and Operations Qualifications: Education and Experience: * Bachelor's degree in a quantitative, analytical, or business-related field (required) * 1-3 years of experience in analytics, finance, or strategy, preferably in subscription-based or customer-focused industries Skills and Qualifications: * Proficiency in SQL, Tableau, and Excel for analytics and reporting * Demonstrated expertise in financial modeling and forecasting for business decision-making * Strong ability to analyze complex datasets and translate findings into actionable insights * Exceptional communication and storytelling skills, with experience presenting to executive audiences * Excellent project management and organizational abilities, capable of managing multiple high-impact initiatives simultaneously Visa sponsorship not available for this role
Share this job:
