Retail Software System Administrator
US-TX-Dallas
Omni Hotels Management Corporation
Req #: 127579
Type: Corporate Office
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Overview: A Retail Software System Administrator manages and supports a company's retail-specific IT systems, ensuring their availability, security, and performance for store operations, eCommerce, and back-office functions. Key responsibilities include managing user accounts and permissions, performing software installations and updates, monitoring system health, troubleshooting issues, implementing security measures, and supporting store-level hardware and software across potentially distributed locations. A strong understanding of retail software, databases, networking, scripting, and excellent communication skills are essential for this role. This position is based in Dallas, TX at the Corporate Office. Responsibilities: Key Responsibilities * System Management: Oversee the installation, configuration, and maintenance of retail software, including point-of-sale (POS), and eCommerce platforms. * User Support: Provide technical support to retail staff and other employees, troubleshooting software issues and assisting with system usage. * Security & Compliance: Implement and enforce security policies, manage user access, perform regular backups, and ensure compliance with data security standards. * Performance Monitoring: Monitor system health, identify potential performance bottlenecks, and analyze system resource consumption to ensure smooth operation. * Inventory & Asset Management: Maintain an inventory of hardware and software assets, ensuring they are up-to-date and functioning correctly. * Updates & Upgrades: Plan and execute software and hardware upgrades to keep systems current and secure. * Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network connectivity across distributed retail locations. Qualifications: Key Skills & Qualifications * Technical Expertise: * Experience with retail-specific software (Yellowdog). * Proficiency in managing databases, servers, and networks (MS SQL and LAN/WAN). * Familiarity with operating systems (e.g., Microsoft Server). * Knowledge of automation and scripting languages (Python, PowerShell) for task automation. * Problem-Solving: Strong aptitude for identifying issues and developing effective solutions in a fast-paced retail environment. * Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical users and collaborate with other teams. * Customer Service: Ability to handle pressure and provide timely, effective support to store staff and other employees. * Organizational Skills: Detail-oriented approach to managing data, system configurations, and software installations. * Typical Work Environment * Often involves sitting for extended periods at a desk and using office equipment. * Requires being on call and working evenings or weekends to ensure continuous operation of systems and to address critical issues. * May involve travel to support geographically distributed retail locations. Qualifications: * Bachelor's degree in computer science OR minimum of 3 years of relevant IT experience preferred * Preferred Experience: Oracle | Micros POS | Resortsuite | SpaSoft | Agilysys * Knowledge in hardware troubleshooting and software installation * Project Management Experience * Good verbal/written communication skills * Attention to detail and excellent organizational skills Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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