Restaurant Supervisor

				Overview:

The Restaurant Supervisor is responsible for overseeing the service during their shifts in the Food & Beverage Outlets. He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

Responsibilities:

* Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.
* Ensure work areas are properly stocked and prepare requisitions as needed.
* Ensure work areas are neat and clean.
* Check that trays and tables are set to standards.
* Ensure quality control of all menus with regards to cleanliness and appearance.
* Assist in the outlets when necessary.
* Ensure that tables are cleared promptly.
* Ensure proper settlement of checks.
* Ensure orders are delivered on time.
* Ensure food quality.
* Ensure communication with oncoming shift.
* Handling guest complaints or special requests, communicate to management when necessary.
* Be capable of training and performing all duties required of all food and beverage outlet employees.
* Hold pre-meal meetings daily to monitor service and promote up selling.
* Check staffing levels and adjust according to business demand.
* Requisition linen as needed.
* Ensure property is free of trays and trash.
* Control payroll cost in food and beverage outlets.
* Ensure overall guest satisfaction.

Qualifications:

Education & Experience:

* High School diploma or equivalent and/or experience in a related field preferred.
* At least 1 year of progressive experience in a hotel or a related field required.
* Previous supervisory responsibility preferred.

Physical requirements:

* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a friendly and warm demeanor at all times.
			

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