Restaurant Manager- Starbucks

				Overview:

To provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of Starbucks by guest satisfaction surveys and utilizing financial controls.

Responsibilities:

* To consistently ensure the maximum guest satisfaction while dining in the restaurant.
* Pre-meal meeting conducted with service staff on a daily basis.
* Supervision of floor during operation.
* Insure that service personnel follow service protocol including steps of service.
* Monitor timing of guest experience.
* Handle all complaints to the guests' satisfaction.
* Maintain a consistently smooth running operation.
* Make the staff weekly schedule.
* Ensure the side-stations are fully stocked with equipment.
* All side-work complete and checked out by the manager.
* Making sure the beverage machines are functioning properly.
* Monitor productivity of service staff.
* Making sure special boards and/or descriptions posted accurately.
* Monitor guest satisfaction and comments regarding food and service.
* To be familiar with clients so that there is constant recognition of all repeat guests.
* All special attention details handled properly.
* Maintain the physical atmosphere and cleanliness of the restaurant.
* Ensure the staff's uniforms and appearances meet specifications.
* Make sure all equipment in good condition and clean.
* Make sure work areas are being maintained neat, orderly and clean.
* To contribute to the profitability of the restaurant through cost control effectiveness.
* Constantly perform positive up-selling techniques with service staff.
* Implement sales promotions and merchandising programs.
* Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
* Know and adhere to all company policies and procedures.
* Perform any and all other duties assigned and/or required by management.

Qualifications:

* Bachelor's Degree or Equivalent preferred
* Previous Restaurant Management experience required
* Flexible schedule including evenings, weekends, and holidays
* Understanding of financial statements and labor productivity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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