Restaurant Manager
US-CA-San Francisco
Management
Req #: 69688
Type: Full-Time
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Overview: The Restaurant Manager is responsible for coordinating, supervising and directing all aspects of Restaurant operations, while maintaining a profitable Restaurant and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Responsibilities: Fundamental Requirements: * Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. * Oversee all aspects of the daily operation of the outlet. * Supervise outlet personnel. * Respond to guest complaints in a timely manner. * Work with other F&B managers and keep them informed of issues as they arise. * Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. * Assist in coordinating and monitoring all phases of Loss Prevention in the outlet. * Prepare and submit required reports in a timely manner. * Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. * Monitor quality of service in F&B outlet. * Assist in menu planning and preparation. * Ensure compliance with all local liquor laws, and health and sanitation regulations. * Ensure compliance with SOP's in all outlets. * Ensure compliance with requisition procedures. * Be visible on the floor and assist staff as needed during each meal period. * Conduct staff performance reviews in accordance with Highgate Hotel standards. * Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards. * Ensure the training of employees on SOP's and technical job tasks. * Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc. * Interview candidates for front-of-house F&B positions and follow standards for hiring approvals. * Complete tip reporting. * Ensure overall guest satisfaction. Qualifications: Education & Experience: * At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience. * Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. * Must supervise 2 or more employees. * Does not spend more than 50% of time performing outlet duties. Physical requirements: * Long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements: * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, including wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management. * Maintain a warm and friendly demeanor at all times.
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