Restaurant Manager
US-CA-San Francisco
Management
Req #: 65643
Type: Full-Time
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Overview: The Restaurant Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Responsibilities: * Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. * Oversee all aspects of the daily operation of the outlet. * Supervise outlet personnel. * Respond to guest complaints in a timely manner. * Assist in coordinating and monitoring all phases of Loss Prevention in the outlet. * Prepare and submit required reports in a timely manner. * Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. * Monitor quality of service in F&B outlets. * Assist in menu planning and preparation. * Ensure compliance with all local liquor laws, and health and sanitation regulations. * Ensure compliance with SOP's in all outlets. * Ensure compliance with requisition procedures. * Be visible on the floor and assist staff as needed during each meal period. * Conduct staff performance reviews in accordance with Highgate Hotel standards. * Understand, implement and monitor corporate promotions in outlet * Ensure the training of employees on SOP's and technical job tasks. * Be involved in and/or conduct departmental and hotel training * Interview candidates for front-of-house F&B positions and follow standards for hiring approvals. * Complete tip reporting. * Ensure overall guest satisfaction. * Hold outlet personnel accountable to the hotel, department and position standards. Discipline and recognize when appropriate. Qualifications: * Preferred 3 years of progressive experience in a hotel or a related field * Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. * Long hours sometimes required. * Required to be standing for extended amount of time. * Flexibility in schedules required to flex depending to the operation. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Previous payroll experience desired
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