Restaurant General Manager | Neighborhood Services

				Overview:

The purpose of the Restaurant General Manager is to ensure proper training and supervision of all personnel. To deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. 

Responsibilities:

* To consistently ensure the maximum guest information in the restaurant. 
* Pre-meal meeting conducted with service staff on a daily basis.  
* Supervision of floor during operation. 
* Ensure that service personnel follow the service scenario. 
* Monitor timing of guest experience. 
* Handle all complaints to the guests' satisfaction. 
* To maintain a consistently smooth-running operation. 
* Service staff on duty as scheduled. 
* Kitchen, stewarding and cashier staff on duty as scheduled. 
* Side-stands fully stocked with equipment. 
* All side-work complete. 
* Coffee, and roll warming equipment functioning. 
* Insure station rotation in seating. 
* Assist in seating or service of guests as necessary. 
* Coordinate all functions in dining room during service. 
* Monitor productivity of service, kitchen and stewarding staff. 
* To monitor and critique the quality and consistency of the food product. 
* Special boards and/or descriptions posted accurately. 
* Continuously check food quality and presentation coming from kitchen. 
* Maintain food displays during service. 
* Monitor guest satisfaction and comments regarding food. 
* To be familiar with clients so that there is constant recognition of all repeat guests. 
* Reservations reviewed on a daily basis. 
* Reservations checked against the VIP list from the front desk. 
* All special attention details handled properly. 
* To maintain the physical atmosphere and cleanliness of the restaurant. 
* Staff's uniform and appearance meet specifications. 
* Tabletops set to specifications. 
* All menus inspected daily by hostess. 
* During service, constantly inspect tabletops, side-stations and tray stands. 
* All equipment in good condition and clean. 
* All work areas maintained neat, orderly and clean.  
* All lights and music adjusted appropriately for each meal period. 
* To contribute to the profitability of the restaurant through cost control effectiveness. 
* Administrative responsibilities: 
* Monthly budget 
* Monthly volume forecast 
* Weekly volume forecast 
* Weekly schedule 
* Staffing requirements 
* Weekly payroll forecast 
* Payroll computation 
* Bar controls and procedures 
* Beverage cost 
* Beverage requisitioning 
* Food requisitioning 
* Assist in end-of-month inventory 
* Bar and dining room security 

* Constantly perform positive up-selling techniques with service staff. 
* Expedite table turnover and table resetting. 
* Implement sales promotions and merchandising programs. 
* Be familiar with all beverage-related procedures and equipment and assist the cashier when needed. 
* Reconciliation/deposits 
* Charge procedures 
* House charge procedures 
* Check control 
* Walkouts 
* Meal period change 
* Reports 
* Abstracts 

* Know and adhere to all company policies and procedures. 
* Know emergency procedures (including CPR) and work to prevent accidents. 
* Be familiar with and enforce all policies related to liquor liability laws.  Specifically: 
* Dramshop Theory - Prohibiting sale of liquor to intoxicated guests. 
* Prohibiting sale of liquor to minors. 

* Perform any and all other duties assigned and/or required by management. 
* Consistent maintenance of refinement of service standards 
* Maintenance of adequate china, silver and glass inventories for all outlets through communication with Executive Steward 
* Maintenance of adequate linen inventories for all outlets through communication with Laundry  
* Maintenance of adequate front of the houses unform inventories for all outlets by proper forecasting and purchasing 
* Assist Outlet Managers and Chefs de Cuisine in refinement of successful daily menu specials 
* Assure consistent maintenance of corporate F&B policies and procedures in all "front of house" operations 
* Assure Outlets management development through well planned cross training programs 
* Review all purchase requests of Outlet Managers prior to submitting to the Director of Food & Beverage 
* Maintenance of accurate wine inventories and ongoing wine lists updates 
* Consistent physical maintenance of all outlets and related areas 
* Correlation of Outlet P&L's and financial information monthly 
* Participates on EOM F&B inventories in coordination with Executive Chef, Purchasing Manager and Accounting 
* Participates on the budgeting and forecasting processes 
* Conducts menu engineering analysis on a quarterly basis 
* Conducts food and beverage pricing competitive set analysis twice a year 
* Assures proper cover count procedures are in place in all F&B Outlets 
* Assures adherence to cashier reconciliation of all over/short, missing check reports, comp reports, comp checks and other related cashier reporting and accountability procedures 
* Assures full adherence to forecast productivity ratios by approving all weekly schedules prior to submitting to the Director of F&B 

Qualifications:

* A minimum of five years upscale dining experience, at least two years at the General Manager level in a high volume, reputable dining establishment.
* Ability to communicate effectively with guests and employees and exceptional ability to motivate, reward and inspire performance.
* Strong knowledge of front of the house operations including foods, beverages, supervisory aspects, service techniques and guest interaction.
* Ability to walk, stand and/or bend continuously to perform essential job functions.
* Ability to work under pressure and deal with stressful situations during busy periods.
* Possess a passion for food and wine and a strong desire for development and advancement.
* Must possess strong leadership skills, be detail oriented, have good knowledge of P&L.
* Bachelor's Degree preferred or equivalent experience. 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

Apply

Share this job:

Share this Job

View company profile

Omni Hotels Management Corporation

Connect To Our Company