Restaurant General Manager
US-FL-Lakeland
The Proper House Group
Req #: 8532
Type: Full-Time
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Overview: Job Title: General Manager Location: Lakeland, FL Salary: $75,000 - $85,000 As General Manager, you are the culture-carrier of the restaurant. You set the tone for the team, drive results, and ensure every guest leaves feeling not just satisfied, but cared for in a way that surprises and delights. At Proper House Group, we believe in Unreasonable Hospitality - creating moments that go beyond what's expected from our guests and team members - and the GM leads the charge in making that our daily standard. In this role, you'll directly supervise and develop a diverse team, carrying out responsibilities in line with Proper House Group values, company policies, and applicable laws. That includes recruiting, hiring, and training; planning and directing daily operations; evaluating performance; rewarding and holding people accountable; and resolving challenges quickly and fairly. Your leadership creates both an exceptional guest experience and a positive, growth-minded workplace where people are proud to belong. Responsibilities: * Promotes and provides excellent guest service experiences to both internal and external guests. * Responsible for all aspects of the effective management of restaurant operations within a restaurant environment. * Achieve operational objectives by contributing information and recommendations to strategic plans. Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends; determine system improvements and implement positive change. * Responsible for in-house accounting functions, including daily, weekly, and monthly financial projections, invoice processing, and payroll management. * Assist with enhancing the department and overall business reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to accomplishments. * Actively coaching, counseling, directing, training, and mentoring the team in meeting company standards. * Oversees all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. * Develop and maintain training programs for all beverage and food * Maintain and manage the beverage and wine list * Ensure total compliance with all alcohol service policies. Will effectively and compliantly address all alcohol service or compliance issues immediately. * Partner with ownership, marketing, and external partners to manage profitability by building sales and controlling costs while maintaining our quality standards. Qualifications: * Prior experience in restaurant operation required. * Demonstrate and promote a culture of customer service and Unreasonable Hospitality. * Must have a Servsafe Manager card for employment. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guest and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities. Benefits: * Employee discount at all Proper House locations * 2-week Paid Vacation * Mentorship and growth opportunities * Referral program * Paid Parking * Access to Wellness Program
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