Residential Quality Assurance Coordinator

				Overview:

Conducts case file record reviews for compliance with regulations/company processes and identifies opportunities for improvement or corrective actions to ensure contractual performance expectations. 

Responsibilities:

* Conducts Site Reviews at locations as assigned and submit results.
* Participate in the Pre-Survey Review process.
* Review incident reporting and initiate follow up when needed.
* Participate in follow up with Corrective action plans (survey, audits, etc)
* Submit weekly QA reports in a timely manner to Quality Assurance Manager/Supervisor.
* Present feedback to management regarding areas that need improvement.
* Ensure all clients receive a return call within 24 hours of calling.
* Review quality assurance standards, studies existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs.
* Implement and monitor standard operating procedures.
* Other duties as assigned.

Qualifications:

* Associates degree in Human Services, education, psychology, sociology or related field required. Bachelor's degree preferred.
* Minimum two plus years related experience
* Demonstrated knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
* Demonstrated knowledge of computers and knowledge of data management processes
* Demonstrated knowledge of eligibility determination processes and filing procedures
			

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BrightSpring Health Services