Resident Services Coordinator
US-TX-Dallas
External Office
Req #: 31840
Type: Full Time
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Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Responsibilities: * Oversee all aspects of the resident experience * Offer a professional, yet friendly, atmosphere in the leasing office * Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction * Contact and follow up on renewals, new residents, and work orders * Answer and handle incoming issues from current residents always offering excellent service * Create a renewal program to optimize leas renewals and decrease resident turnover * Create ideas for marketing and events and assist in successful execution of these events * Plan fun activities for residents * Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager * Must be available for after hours for resident relations and other activities * Perform other duties and projects as assigned by manager Qualifications: Education & Experience: * High school diploma or equivalent; or one year of related experience * Knowledge of property operations, marketing principles and practices. * Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques. * Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources. * Skilled with computer hardware and software including, Microsoft Office Suite, Google Suite, and industry specific software * Ability to communicate effectively verbally and in writing Physical Requirements: * May be required to sit or stand for extended periods of time * Must be able to read documents, computer screens and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds * Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: * This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week * The office is an open setting which may include bright lights, constant noises and distractions
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