Resident Experience Specialist
US-TN-Nashville
External Office
Req #: 36796
Type: Full Time
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Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Responsibilities: * Meet with the team, collaborate on resident events, and obtain feedback on popular events * Maintain an open line of communication with the on-site team, manager, leadership, and marketing department when necessary to ensure there is up-to-date material * Responsible for scheduling prospect or resident events with vendors to create a monthly resident event calendar for each site * Work with local vendors to participate in events (CM to provide monthly resident event budget) * While on site- capture property-specific local content like amenities, model, vacant apartments to upload latest photos on all social platforms for property awareness (on-site team will be responsible for sending pictures from resident events) - following all corporate and marketing guidelines * Utilizing approved client-branded collateral, adapting to property needs such as resident event flyers (on-site team responsible for distributing) * Post on social media platforms a minimum of 3x per week through Soci, following all marketing and social best practices * Attend applicable calls in partnership with marketing * Ensure branding and messaging are consistent with branding guidelines Qualifications: Physical Requirements: * May be required to sit or stand for extended periods of time * Must be able to read documents, computer screens, and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds * Must be able to operate a computer, keyboard, mouse, and other office equipment Work Environment: * This is an on-site role, requiring the associate to work in their respective offices five days per week * The office is an open setting that may include bright lights, constant noises, and distractions
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