Residence Relations Specialist
US-FL-Riviera Beach
Hourly
Req #: 64545
Type: Full-Time
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Overview: The Residence Relations Specialist is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests and residents, providing solutions, addressing all guest and resident inquiries, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area. Responsibilities: * Assist with guest and resident inquiries, providing solutions * Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such. * Maintain current listing of local and area attractions, special events and activities. * Maintain a listing of local transportation guides, churches, sports arenas, etc. * Provide hours of operations for all restaurants, lounges and shops within the hotel. * Provide information, maps and directions as required. * Maintain lobby reader board. * Maintain all property brochure racks, order and restock when necessary. * Knowledge of all emergency procedures and the ability to assist and/or respond accordingly. * Provide personalized phone calls to VIP's and other designated guests welcoming them to the hotel. * Communicate all daily functions and their location in the hotel in order to assist and direct guests. * Assist the front desk when needed. * Assist guests with retrieval of packages. * Provide gift certificates for purchase. * Show guestrooms and suites as needed. * Oversee cleanliness of lobby and entrance areas. Qualifications: * 2 years of experience in a luxury hotel preferred * 2-year college degree or related experience * Must be proficient in Windows, Company approved spreadsheets and word processing Must have a valid driver's license for the applicable state. * Must have extensive knowledge of the area and be able to give directions clearly. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Ability to stand during entire shift.
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