Reservations Coordinator
US-TN-Nashville
Omni Hotels Management Corporation
Req #: 125059
Type: Nashville
|
|||||||||||||
|
|||||||||||||
Overview: Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today! Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work. Responsibilities: * Maintain positive guest relations at all times * Able to perform job functions with attention to detail, speed and accuracy * Able to prioritize and organize work * Make / Change / Cancel reservations. * Liaise with Sales Team and Convention Services in coordinating group bookings * Handle mail / correspondence. * Process confirmations as needed. * Enter/maintain Group blocks in the PMS system. * Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks. * Maintenance of group blocks to release room types not required as rooms pickup. * Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume. * Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting. * Ensure that group blocks, group lists, group billing and cutoff dates are maintained. * Process Rooming Lists accurately and in a timely manner. * Check rooming list for accuracy. * Pre-block all group needs for suites or connecting rooms. * Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP's. * Follow all Omni Credit Policies. * Control suite inventory and specialty rooms according to suite request policy. * Monitor group pickup and advise DORM if group should be re-forecasted. * Report to the DORM any changes in group pickup that would affect selling strategies. * Adhere to the selling strategies set by the DORM. * Check Daily arrivals to ensure accurate reservations. * Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings. Qualifications: * Strong keyboard skills. * Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel. * Ability to learn and master multiple software systems. * Strong working knowledge of Microsoft Excel. * Must be organized with the ability to handle multiple tasks. * Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred. * Maintain a professional business appearance, attitude, and performance. * Must be able to work a variety of shifts, including weekends and holidays. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Share this job:
