Repair Services, Team Lead
US-IL-Buffalo Grove
Zebra Technologies
Req #: 108913
Type: Employee|Employee|Regular Full-time
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Overview: Performs logistical tasks (receiving & shipping), troubleshooting, repairs (mechanical or electrical in nature), testing, and cleaning of customer returned products. Directly supports operational improvement activities and implementation of cost reduction ideas. Must be authorized to work in the U.S. on a permanent basis without requiring sponsorship now or in the future. Evening shift: M-F 3:45PM - 12:15AM Responsibilities: * Acts as a SME for assigned work area. Trains employees on work process. Acts as an escalation point for novel problems. * Demonstrates Zebra's core values consistently and strongly. Is seen as a role model for others. * Interacts with junior level staff regarding work distribution. * Requires ability to gain the cooperation of others to assure work is completed according to timetables and standards. * May be required to interpret and frame complex or specialized information for presentation to varied audiences, depending on role. * May have contact with key internal and external stakeholders in order to resolve complex problems. * May network with key contacts outside own area of expertise. * Monitors daily operations of a unit or sub-unit. * May represent the unit on project teams and may perform in project leadership role on projects of significant scope and impact depending on role. * Complexity of problem solving varies according to role. * Requires ability to assess and respond effectively to work quality and flow problems. * Effectively distributes work, providing performance guidance as needed. * Acts as a lead worker though has no formal supervisory responsibilities. * Provides leadership in emergency situations such as building evacuations or in cases of employee emergencies. * Full knowledge of ISO requirements and demonstrated ability to handle external auditors. * Develops basic reports, reviews data for accuracy, analyzes data, and uses findings of analytics to prioritize areas for further investigation to sustaining engineering or other functions. Qualifications: Minimum Education: * High School Diploma or GED preferred Minimum Work Experience (years): * 4+ Years Key Skills and Competencies: * Able to work in a team environment * Good communication and interpersonal skills * Able to follow and understand work instructions * Requires full knowledge of own area of functional responsibilities Position Specific Information: * Travel Requirements: 0% * Able to Telework? No * Personal Protective Equipment (PPE) Required: Safety glasses * Safety Sensitive Role? Yes Come join the herd! Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure. Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure! * Healthcare, Dental & Vision, Tuition Reimbursement * 401k with Company Match * Quarterly Cash Incentive Opportunity * 20 Days Starting PTO * 2 Floating Holidays and Paid Volunteer Time Off * Annual Shoe Allowance and free Company Apparel
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