Repair Services Associate, II
US-IL-Buffalo Grove
Zebra Technologies
Req #: 110270
Type: Employee|Employee|Regular Full-time
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Overview: Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components. Monday-Friday 3:45pm-12:15am Responsibilities: * Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement. * Creates work instructions, check sheets, or other process documentation. * Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standards. * Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement. * Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs. * Trains associates in basic work assignments and shares information with the team in regards to new learnings. * Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits. * May perform activities to calibrate tools and maintain equipment. * May obtain certification as an emergency responder. * May obtain training in other areas of safety (i.e. fire extinguisher use). Qualifications: Minimum Requirements: * 1 + years experience * Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.) Preferred Requirements: * High School Diploma or GED preferred but not required. * Able to work in a team environment * Good communication and interpersonal skills * Able to follow and understand work instructions * Common hand tools Come join the herd! Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure! * Healthcare, Dental & Vision, Tuition Reimbursement * 401k with Company Match * Quarterly Cash Incentive Opportunity * 20 Days Starting PTO * 2 Floating Holidays and Paid Volunteer Time Off * Annual Shoe Allowance and free Company Apparel Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure. To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.
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