Repair Services Associate, II
US-IL-Buffalo Grove
Zebra Technologies
Req #: 109195
Type: Employee|Employee|Regular Full-time
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Overview: Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components. *Evening Shift: 3:45pm - 12:15am* Responsibilities: * Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement. * Creates work instructions, check sheets, or other process documentation. * Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standards. * Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement. * Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs. * Trains associates in basic work assignments and shares information with the team in regards to new learnings. * Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits. * May perform activities to calibrate tools and maintain equipment. * May obtain certification as an emergency responder. * May obtain training in other areas of safety (i.e. fire extinguisher use). Qualifications: Minimum Requirements * High School Diploma or GED preferred but not required. * 1 + years experience Preferred: * Able to work in a team environment * Good communication and interpersonal skills * Able to follow and understand work instructions * Common hand tools * Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.): Yes Come join the herd! Zebra is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.
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