Repair Services Associate, II

				Overview:

Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.

Responsibilities:

* Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
* Creates work instructions, check sheets, or other process documentation.
* Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for
assignments according to productivity and qualify standards.
* Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
* Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
* Trains associates in basic work assignments and shares information with the team in regards to new learnings.
* Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
* May perform activities to calibrate tools and maintain equipment.
* May obtain certification as an emergency responder.
* May obtain training in other areas of safety (i.e. fire extinguisher use).

Qualifications:

Minimum Education:

* Diploma, ITE Nitec, or Higher Nitec in Mechnical, Electrical, or IT. 

Minimum Work Experience (years):

* 1 + years experience 

Key Skills and Competencies:

* Able to work in a team environment
* Good communication and interpersonal skills
* Able to follow and understand work instructions
* Able to use common hand tools
* Able to lift up to 20Kg of weight with the help of equipment as we have some products that are quite heavy.
			

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