Repair Services Associate, I
UK-Preston
EMEA
Req #: 109680
Type: Employee|Employee|Regular Full-time
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Overview: Performs logistical tasks (receiving & shipping), troubleshooting, repairs (mechanical or electrical in nature), testing, and cleaning of customer returned products. Directly supports operational improvement activities and the implementation of cost reduction ideas.. Responsibilities: * Performs basic tasks associated with servicing customer product. This includes receiving/shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic and soldering, cleaning, testing, and final inspections * Learns and develops familiarity with a smaller subset of products and processes * Records work performed in the form of symptom codes and parts replacement reasons * Provides input geared toward continuous improvement activities * Learns and develops familiarity with various software tools * Delivers work that falls withing acceptable error rate limits. Provides input geared toward improving existing work instruction documentation and the standardization of processes. Complies with all ESD practices. Understands basic ISO requirements * Complies with all required safety practices and use of PPE * Understands and complies with all aspects of the 5S program * Learns and follows the basic calibration and maintenance requirements of the tools/equipment used in the operations Qualifications: * Learns policies and procedures and how to apply them to issues experienced in routine activities * Learns and closely follows established processes and directions * Able to work in a team environment Benefits: * 25 days of vacation * Up to 32 hours paid time off per year to volunteer with a charity of your choice * Reward & Recognition scheme - earn points to spend online * Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments * Annual bonuses based on financial results * Yearly salary increases according to individual performance * Employee referral bonus for bringing New Talent to Zebra * Pension Scheme with a matched contribution up to 7% * Private medical and dental cover * Access to an innovative online learning platform * Cycle to work scheme * Employee Assistance Program
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