Renewals Manager
IE-Remote
Careers (External)
Req #: 33063
Type: Full-Time
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Overview: About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Europe and around the world as we continue to innovate and revolutionize how we support our customers. Our regional offices serve as centralized hubs where employees and customers from across Europe can come together to work towards solving some of the biggest challenges facing supply chains. Responsibilities: Location This is a remote position. You can work from home and be located anywhere in Ireland. About the role The Renewals Manager is responsible for driving customer retention, closing sales transactions, and managing the renewal process for service and license contracts within an assigned region. Leveraging strong product and service knowledge, the Renewals Manager educates customers on contract terms, product value, and identifies upsell opportunities, while maintaining relationships with internal account teams and customers to ensure long-term success. Qualifications: What you will do * Review all customer accounts up for renewal daily and weekly to ensure data accuracy. Identify and resolve data issues in collaboration with internal teams. * Identify "at-risk" renewal customers early in the cycle and proactively address issues that could impact a successful and timely renewal. * Demonstrate and communicate the value and importance of renewing Maestro and services, positioning solutions that align with customer needs. * Update Salesforce with detailed and timely notes for each renewal customer, providing visibility to all stakeholders on progress and key account activities. * Work closely with sales partners, legal, and finance teams to align communications and ensure smooth and consistent execution of renewals. * Maintain relationships with account teams, identifying upsell opportunities and transferring leads to the appropriate internal stakeholders. * Execute all phases of the renewal lifecycle, including external and internal communication, preparing renewal quotes, and securing customer signatures. * Process completed order forms promptly and accurately to ensure efficient workflows. What we are looking for * Post-secondary diploma or degree in business, supply chain, computer science, process engineering, or related field * Minimum 7 years of experience in renewals, sales operations, or account management. * Minimum 2+ years of experience in a customer-facing role. * Strong ability and desire to drive on-time or early renewals. * Exceptional communication and negotiation skills, with the ability to engage and influence customers and internal stakeholders effectively. * Solid understanding of Enterprise SaaS applications and collaboration technology. * Experience performing data analysis, modeling, and/or financial analysis to support or drive business decisions. * Comfortable presenting and engaging with cross-functional teams and executive management. * Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. * Ability to grow business in a strategic manner, i.e. creating new processes and initiatives. * A fast learner who can work under pressure. #Full-time #Intermediate #LI-Remote #LI-KH1
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