Remote/ Hybrid Cardiology Clinic Scheduling Specialist

				Overview:

The Scheduling Specialist will organize and maintain an effective system of scheduling at The Heart Care Clinic department procedures and office visits. Responsibilities include helping to maintain a productive and efficient patient schedule, and for maintaining timely and accurate management of procedures provided at the Cardiology clinic. The Scheduling specialist will report directly to the Clinic Supervisor, and will work closely with clinical teams and the Clinic Administrator. 

*This is a hybrid position, with time split between remote work and onsite responsibilities at the Cardiology Clinic in Cedar Rapids, IA.

Responsibilities:

Plans and implements schedule processes:

* Allocates schedule time to dental providers based on established schedule policies
* Determines criteria that create variable schedule demands and incorporates these into the scheduling process
* Works closely with the Heart Care Clinic providers, clinical staff, and the Clinic Supervisor to create, refine and improve clinic schedule
* Maintains friendly and courteous interpersonal communications, attempting to meet patient scheduling needs whenever possible
* Answers the phone promptly and courteously
* Acts as a care coordinator to help and provide support for families to access care 
* Develops and maintains a positive working environment, supporting open communication and respect for all members of the health care team

Helps manage providers patient panel:

* Maintains confidentiality of patient information at all times, following hospital and department protocol
* Accurately templates schedules for department services
* Completes patient charges in an accurate and timely manner. Works closely with the Clinic Supervisor and Clinic Administrator to maintain accurate and complete documentation of all patient scheduling.

Works well with representatives from business partners within the UPH system as well as outside vendors, regarding UPH business.

Qualifications:

* High School diploma or GED equivalent
* Working knowledge of computer systems, including Word, Excel, Outlook, and dental software program(s)
* Must be able to manage multiple phone lines
* Ability to work with diverse populations
* Respects patient confidentiality in all communications
* Is flexible as change occurs; uses team approach to problem solve
* Maintains courteous and professional communication
* Use of usual and customary equipment used to perform essential functions of the position.
			

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UnityPoint Health