Relief Uniform Attendant

				Overview:

The Relief Uniform Attendant is responsible for issuing, maintaining and controlling the hotel staff's uniforms in addition to answering phones and acting upon requests.

Responsibilities:

* Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
* Issue and distribute uniforms to employees and maintain accurate records.
* Complete uniform assignment cards.
* Pick up, log and receive returned uniforms and staff/guest laundry.
* Discard old linen/uniforms.
* Maintain inventories of uniforms.
* Clean and organize uniform control area.
* Ensure overall guest satisfaction.
* Answer Housekeeping phone as needed.
* Pick up log and respond to all housekeeping calls and requests.
* All other duties as necessary to support the efficient operations of the Housekeeping Department. 

Qualifications:

Education & Experience:  

* High School diploma or equivalent preferred
* Experience in a hotel or a related field preferred.

Physical Requirements:

* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
			

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