Registration Clerk - Part-Time

				Overview:

Registration Clerk 

Grundy County Memorial Hospital 

Part Time 24 Hours per Week; Evenings Wed-Fri 3pm-8pm & Saturday 645am-815pm

The Registration Clerk greets patients and visitors and provides courteous, caring and professional assistance to all individuals within the hospital. Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information, as well as obtaining signatures required for successful billing submission. Collects patient liability before or at the time of service as defined by the patient's insurance plan. Identifies those patients who may need financial assistance. Interact in a customer focused and compassionate manner to ensure patient's needs are met.

Responsibilities:

Departmental Support and Functions

* Anticipates the need to assist coworkers and adapt to staff coverage in any registration area or site.
* Ability to multitask and work efficiently to maintain patient movement and schedules.
* Ability to communicate and work collaboratively with Revenue Cycle team members as well as ancillary departments of the Hospital.
* Proficient in hospital switchboard code calling and paging systems and processes.
* Adheres to regulation pertaining to Medicare Secondary Questionnaire (MSPQ), Health Insurance Portability and Accountability Act (HIPAA), Personal Health Information (PHI), Advance Beneficiary Notice (ABN), and Emergency Medical Treatment and Labor Act (EMTALA).
* Assists new hires in training process.

Registration and Billing Functions

* Proficient with all types of registration and admission functions in electronic health record (EHR) system. 
* Follows UnityPoint Health Registration Standards to ensure data accuracy and timely billing. 
* Inputs accurate demographic and insurance data to ensure accurate billing.
* Schedules, registers, obtains signatures, and scans physician orders to complete the registration process in the EHR.
* Verifies insurance eligibility by accessing on-line resources, phone, or fax. Reads return responses to ensure there is active coverage on the account for the date of service.
* Proficient in authorization processes and responsible for inputting authorization information into appropriate fields in EHR to ensure accurate claim submission.
* Collects the self-pay portion of a patient's out of pocket expenses at the time of registration and provides receipt of payment to the patient or other responsible party.
* Identify patients who need financial counseling assistance to Financial Advocate.
* Refers self-pay or underinsured patients to the Financial Advocate for further assistance or to discuss GCMH's Financial Assistance Policy in further detail.
* Balances physical cash drawer at the end of each shift to ensure cash payments are reconciled and accounted for.

Financial Management

* Meets defined/established collection goals of the health system.
* Responsible for working Patient Work queues daily and completing accounts timely and accurately to ensure timely billing.

Qualifications:

Required:

* High school diploma or equivalent 

Preferred: 

* One (1) to two (2) years of college
* Previous medical office experience.  
* Previous experience with an electronic health record or medical office software
			

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UnityPoint Health