Regional Service Delivery Manager (RSDM)
US
Careers (External)
Req #: 8974
Type: Full-Time
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Overview: GovCIO is currently hiring for a Regional Service Delivery Manager (RSDM)to support our newly awarded TSA Focus contract. This position will be located in the United States and will be fully remote. Responsibilities: Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers. Generally reports to a Program Manager. * Manages the direction of a project through the design, implementation, and testing in accordance with project objectives. * Defines requirements and plans project lifecycle deployment. * Supervises professional and technical support personnel performing in their regular disciplines. * Schedules tasks and coordinates with various team members to accomplish the results. * Manages the integration of vendor tasks and tracks and reviews vendor deliverables. * Ensures adherence to quality standards and reviews project deliverables. * Conducts project meetings and is responsible for project tracking, analysis and reporting. #TSA Qualifications: Bachelor's with 15+ years (or commensurate experience) Required Skills and Experience * 15 years experience leading the user support function of a large agency-wide IT support contract that serves a user community of 80K agency personnel Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance #TSA Preferred Skills and Experience
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