Regional Manager
US-TX-Austin
External Office
Req #: 31894
Type: Full Time
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Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Responsibilities: * Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards. * Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively. * Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed. * Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed. * Perform site visits weekly, engage with team members, and schedule and host regular client calls. * Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls. * Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis. * Approve expense requests and manage expense reporting to align with budget expectations. * Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients. * Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections. * Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management. * Oversee resident and vendor-related communications, ensuring timely resolution of issues. * Monitor property marketing efforts, including reviewing property websites and advertising. Qualifications: Physical Requirements: * May be required to sit or stand for extended periods of time * Must be able to read documents, computer screens and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds * Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: * This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week * The office is an open setting which may include bright lights, constant noises and distractions
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