Regional IT Field Support NJ/NY

				Overview:

The Regional IT Field Support is responsible for managing and coordinating the IT support activities within a specified region. This includes overseeing technical issues, ensuring prompt problem resolution, and supervising field support specialists. The role requires advanced technical skills, leadership abilities, and a strong commitment to customer service.

Responsibilities:

* Provide first and second level support to end-users for PC, server, mainframe applications, and hardware.
* Interface with third-party vendors to resolve complex network issues as part of a coordinated response to an incident.
* Travel to various offices within the region to install, update, and repair hardware and software systems.
* Provide technical support via phone, email, and in-person to users in the area, ensuring timely resolution of issues.
* Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
* Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
* Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
* Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
* Conduct research on emerging products, services, protocols, and standards in support of desktop technology procurement and development efforts.

Work Environment:

This position is on-site and up to 75% local travel

Physical Demands:

Must be able to lift 50 lbs and accomplish IT Support service tasks involving inventory, system installations, network implementations, and miscellaneous tasks related to IT Support.

Qualifications:

* Bachelor's degree in Computer Science or a related field.
* 5 years of experience in a senior position on an IT support team.
* Strong technical background in desktop support, networking, and software applications.
* Excellent communication and customer service skills.
* Strong leadership and team management skills.
* Knowledge of ITIL or other IT service management frameworks is a plus.
* Certification in ITIL or other related areas is a plus.
			

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