Region Program Implementation Manager
US-TX-Dallas
Careers (External)
Req #: 13727
Type: Full Time
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Overview: Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Region Program Implementation Manager - CPR Training in our Healthcare Business Solutions department! This position will work in a hybrid setting (in office approximately 1-3 days a week and as needed) in our Dallas, TX. office. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued(tm) at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs. Responsibilities: * Become an expert in training center operations in order to manage, instruct, implement, advise, and mentor the CPR training needs of a portfolio of regional customers. * Provide effective and strategic consultation with regional accounts. Manage training implementations for HeartQuarters Training for regional corporate accounts. * Build and maintain effective relationships with current and prospective customers. * Coordinates Training Center operations. Ensures all functions of the Training Center are completed in accordance with The Program Administration Manual (PAM). Develop and maintain agreements, ensure materials are available and delivered as needed, and all aspects of each training program are in place to support the scheduled training * Perform a variety of administrative tasks, including but not limited to compiling and pulling reports, documentation, recording inventory, ordering supplies, shipping equipment, and other tasks as assigned. * Be comfortable conducting CPR training at the Heartsaver, BLS, and Community level to varying groups, including internal employees, customers, and other groups. Training may be conducted in-person or virtually. * Develop and deliver education and training materials for customers on a variety of topics, including but not limited to CPR training, training center management, and more. * Develop and lead program implementation strategies in alignment with initiative objectives. Serve as point person for ongoing operations needed by customers, Training Centers and internal initiatives. * Performs other duties as required or assigned. This department is rapidly growing and evolving, and duties are fluid as our team of resuscitation experts continues to expand the team's scope and reach to collaborate in the Nation of Lifesavers initiative. Qualifications: * Bachelor's degree in education, Business, Sales, Marketing, or related area is preferred or equivalent work experience. * Less than Two (2) years of experience. Two (2) -Three (3) years of relevant experience preferred. * Certified American Heart Association CPR Instructor status or willing to complete upon hire. * High level of attention to detail. * Experience with adult training programs, customer service, customer onboarding, or service/training product sales. * Experience in the operations and management of Training Center facilities. * Decision-making ability to solve problems while working under pressure and effectively communicating these solutions to co-workers and customers. * Excellent time management skills including prioritizing work assignments, being flexible in scheduling tasks, and meeting deadlines. * Advanced PowerPoint, Word, and Excel skills, including delivering PowerPoint presentations to both large and small groups. * Experience effectively interacting with corporate representatives at a high management level. * Ability to travel up to 40% and overnight stay. * Ability to lift up to 35 lbs. Preferred Experience: * Certified American Heart Association CPR Instructor. * Experience delivering in-person training. * Demonstrated experience working with customers for onboarding, problem-solving, and customer follow-up. * History of working with close attention to details and follow-ups at various touchpoints. * Demonstrated innovator.
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