Overview:
The Receptionist serves as the first point of contact for the Commission, welcoming and connecting visitors, callers, etc., to appropriate units and/or staff. This position will manage the front desk area, providing ad hoc administrative support as needed.
Responsibilities:
* Greet and welcome visitors, answering questions and providing direction.
* Answer and route incoming phone calls to the Commission's call center in a polite and friendly manner. Complete all necessary and appropriate intakes and direct information accordingly.
* Accept deliveries and mail, organize and distribute them to the appropriate recipient using the office mailing system. Manage incoming and outgoing mail and packages.
* Support the Taxi Coupon program. Sell and manage all assigned taxi coupon booklets and associated cash.
* Maintain reception and common areas clean and tidy when necessary.
* Works with Communications and Constituent Services teams to ensure common areas have necessary information and materials.
* Maintain general staff directory and other internal documents frequently used by the department.
* Manage the Commission's conference room calendar and ensure the space is well maintained.
* Provides assistance to Commission units and programs as needed.
* Compiles and maintains records. Prepares reports and other required documents.
* Performs related work as required.
Qualifications:
* High School Diploma or General Education Degree (GED) is required.
* Minimum of three (3) years of full-time or equivalent part-time experience in call center operations, customer service, office environment, or related field. Experience working in programs for older adults is preferred.
* An Associate's Degree may count up to one (1) year of required experience, Bachelor's degree may count for up to two (2) years of required experience.
* Excellent in-person and phone etiquette.
* Professional, adaptable, and friendly attitude
* Excellent interpersonal skills.
* Strong work ethic. Punctual with a strong attendance history.
* Experience working with diverse populations.
* Comfortable multitasking and prioritizing tasks without guidance.
* Problem-solving ability.
* Ability to exercise good judgment and focus on detail as required by the job.
* Experience in typical office software systems (Microsoft Office and Google Suite) preferred.
* Bilingual (Spanish, Haitian Creole, CaboVerdean Creole, Vietnamese, Cantonese, or Mandarin) is highly preferred.
Subject to CORI check.
BOSTON RESIDENCY REQUIRED
Terms:
Union/Salary Plan/Grade: SEIU/RL-10
Hours per week: 25, part-time
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