RUNNER - STEAKHOUSE

				Overview:

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa(r) & Salon and VIP services galore.

Our Commitment to Service:

We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than   inch in length or mustaches that extend past   inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Responsibilities:

Essential duties include, but are not limited to:

* As a runner, you are on the front lines dealing with guests. It is absolutely crucial that you are cordial, warm and friendly and make everyone feel welcome and taken care of.
* While you are responsible for a certain section of the dining room, be aware of what's going on in the rest of the room. If there is a way you can help your co-workers, please do so. We need to make sure that everything runs smoothly, and the best way to do that is to work as a team
* If there is a delay in service for any reason, or if a guest makes a special request of any kind, please let a manager know right awa
* Complete all side work at the beginning and end of each shift and make sure your workstation is fully stocked with all necessary items before each shift.
* Notify management of any breakages of equipment.
* Notify management of any shortages - supplies or other elements pertaining to your daily duties.
* Assist service team with beverage and food service.
* Perform team service as instructed by the server/host/manager.
* You should not serve anything without a proper dupe ticket.
* Be extremely careful when handling hot plates and mussel bowls. Take extra care with anything hot when there are children at the table
* Make sure to read the pre-shift boards and be aware of the events that are going on in the restaurant at all times
* Attend all pre-meal meetings and know what the specials are, what's been 86'd and what the managers want and need on the floor. Guests don't always distinguish runners from servers, so you need to know everything about the restaurant and you must be able to answer any question a guest might have. Make sure to also let any of your co-workers who weren't at the meeting know what's going on so that they can be informed as well
* In that same vein, if you are unable to attend a pre-meal meeting for any reason, it is your responsibility to get the information from someone else before your shift begins
* Communicate effectively with co-workers.
* Complete side work when and as assigned.
* Perform more than one task at a time.
* Perform calmly and effectively under pressure.
* Communicate with guest clearly, patiently, and courteously.
* Communicate problems to management immediately.
* Transport beverages to service a party of 4 in a single trip.
* Transport beverage and food items from source to any guest table continually throughout a shift.
* Safely move about in all areas of the location.
* Other duties as assigned.

Accountabilities:

* Possess a working understanding of the English language to communicate effectively.
* Acquire and wear appropriate uniform or comply with dress code as prescribed in the training manual.
* Maintain a clean uniform.
* Maintain a well-manicured appearance and persona that reflects the established image of the company.
* Maintain a clean, sanitized and orderly work area throughout shift and leave it ready for business for the following shift.
* Be an active team player.
* Understand and follow supervisor's instructions.
* Work under more than average stressful conditions.
* Make appropriate judgment calls under stressful conditions.
* Use tact and appropriate judgment to smooth out difficulties with guests.
* Promptly report guest problems to a manager.
* Responsibly and immediately advise co-workers and manager of any suspected intoxication of guests.
* Promptly report guest problems to a manager.
* Read and be accountable for the information in the Employee Handbook and Training Manuals.

Qualifications:

* Minimum of 6 months - 1 year of food & beverage experience.
* Meet personal schedule requirements punctually.
* Be courteous, pleasant and good-natured.
* Respond to the needs of difficult guests with patience and courtesy.
* Accept constructive criticism.
* Get along with co-workers.
* Provide a clean, well-manicured persona, which reflects the established image of the location.
* Work nights, weekends and holidays.

Work Environment:

* Duties and responsibilities are typically performed in the back of house of the casino, which can be fast-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
* Stand and walk for an entire shift.
* Walk up and down stairs throughout your shift.
* Safely transport beverages/food to guest table over slick, uneven surface.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:
Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

* Credit Check
* Criminal Background Check
* Drug Screen    

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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