RPA Support Engineer I
US-CO-Englewood
Attract-careers1
Req #: 96232
Type: Fulltime-Regular
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Overview: Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. Responsibilities: Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. Key Responsibilities: * Actively monitor the "orchestrator" or control room to ensure bots are running on schedule; you will perform root-cause analysis (RCA) when a bot fails-whether due to a UI change, a system timeout, or a data anomaly * Apply "hotfixes" to production code when business applications update; you'll manage version control to ensure that any changes made during support are documented and synced with the main development branch * Manage the virtual machines (VMs) where bots reside; this includes coordinating with IT for credential rotations, software patches, and ensuring the "digital workers" have the necessary permissions to access target systems * Analyze bot logs to identify patterns of inefficienc; you will suggest and implement logic improvements to reduce execution time and resource consumption * Act as the technical liaison between the business units and the RPA Center of Excellence (CoE), providing regular status reports on bot health, uptime, and successful transaction rates Qualifications: Education and Experience: * Bachelor's Degree in Computer Science, Information Technology (IT), or Software Engineering * Hands-on experience with major RPA tools like UiPath, Blue Prism, or Automation Anywhere and be proficient in using the platform's "Orchestrator" or "Control Room" * Certifications (e.g., UiPath Certified Advanced RPA Developer) preferred * Experience working with REST/SOAP APIs and JSON/XML data structures to troubleshoot integrations where the UI might be unstable Skills and Qualifications: * Ability to write and optimize SQL queries * Support engineers frequently need to dive into backend databases to validate that bots have processed data correctly or to troubleshoot data-related failures * Familiarity with Virtual Machines (VMs), Remote Desktop Protocol (RDP), and Active Directory. Knowledge of credential management (like CyberArk or HashiCorp Vault) is essential for maintaining bot security * Strong understanding of .NET (C# or VB.NET), as most RPA tools are built on this framework * Proficiency in Python, PowerShell, or JavaScript is highly valued for creating custom scripts to handle tasks the RPA tool cannot manage natively Visa sponsorship not available for this role
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