RN - Clinical Community Liaison
US-FL-GAINESVILLE
BrightSpring Health Services
Req #: 167847
Type: Full-Time
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Overview: Responsible for establishing and maintaining positive relationships with customers and referral sources and responding to customer requests and concerns. Evaluates for hospice appropriateness and facilitates the transition of care from a community facility to hospice care. Coordinates care with the community referral and hospice clinical team, including an admission nurse. Responsibilities: * Participates in daily marketing operations implementation of marketing initiatives * Adheres to all laws, statutes and regulations regarding anti-kickback, lawful marketing activities (gifts and services), patient solicitation, and accurate marketing materials * May assist in conducting market assessments and develop a comprehensive marketing plan designed to meet budgetary volume projections * Employs marketing and promotional initiatives to achieve budgetary volume projections * Establishes and maintains positive working relationships with current and potential referral and payer sources * Builds and monitors community, customer, payer and patient perceptions of the hospice as a high-quality provider of services * Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs * Coordinates care, in the best interests of the potential client, from community care to hospice care * Uses clinical skills to assess for appropriate clients that would meet the Medicare Hospice Guidelines for all levels of care, Routine Home Care, Respite, General Inpatient, and Continuous Care * Would communicate effectivity that assessment to the clinical team including the admission nurse * Maintains comprehensive working knowledge of Organization's Name markets including government agencies, major payer groups, key referral sources, and competitor's market positioning * Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel * Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by the hospice Qualifications: * Completion of a Registered Nurse accredited program with an unrestricted state nursing license * One year of nursing experience required, 1 year in hospice preferred * Ability to market effectivity and deal tactfully with customers, the community and the hospice clinical team * Demonstrates good communications skills, negotiation skills, and public relations skills * Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities * Knowledgeable of disease processes and comprehensive medical record reviews
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