Overview:
Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.
Position Reports To: Practice Manager
Responsibilities:
* Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
* Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
* Answers telephone, and provides outstanding customer service for every encounter.
* Operates general office equipment.
* Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
* Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
* Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
* Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
* Required to maintain active Basic Life Support (CPR) certification.
* Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications:
Required:
* Ability to communicate effectively in English, verbally and in writing.
* Typing skills at least 35 wpm.
* Basic computer skills.
Desired:
* High school diploma or equivalent (GED).
* One-year work experience in medical office setting.
* Medical terminology desirable.
Share this job:
Share this Job
