QUALITY MANAGER
US-REMOTE US
Careers (External)
Req #: 7521
Type: Regular Full-Time
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Overview: When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you! Responsibilities: The Quality Manager will oversee the quality assurance and control processes within the company, specifically focusing on service delivery. This role is responsible for developing, implementing, and maintaining a quality management system to ensure all services meet or exceed customer expectations and regulatory requirements. The Quality Manager will work closely with various departments to promote a culture of continuous improvement. Qualifications: Essential Duties & Job Functions: * Develop and Implement Quality Systems: Establish and maintain a quality management system (QMS) that complies with industry standards and regulatory requirements for service delivery. * Quality Assurance: Ensure all services meet quality standards before being delivered to the customer. * Continuous Improvement: Lead continuous improvement initiatives using methodologies such as Six Sigma, Lean, or Kaizen to enhance service quality and efficiency. * Compliance and Auditing: Conduct internal audits and manage external audits to ensure compliance with relevant standards (e.g., ISO 9001-2015). * Data Analysis: Analyze quality data to identify trends and areas for improvement in service delivery. * Training and Development: Provide training and support to staff on quality standards and processes related to service delivery. * Customer Interaction: Interface with our internal customers, addressing customer complaints and working with relevant departments to resolve quality issues in service delivery. * Documentation and Reporting: Maintain quality documentation and prepare reports for senior management.
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