Provisioning Specialist 1
IN-WB-Kolkata
Hyland Software
Req #: 12373
Type: Regular Full Time
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Overview: Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for a Provisioning Specialist 1 The Provisioning Specialist 1 is responsible for understanding our products that require licenses to be generated creating the licenses and providing customer service to our internal and external customer. Responsibilities: * Utilize internal workflows to review customer orders, generate and deliver the appropriate license for revenue recognition * Fulfill license requests from various internal departments * Fulfill customer requests for new licenses or extensions according to policy * Assist with other team member assignments. * Provide timely communication regarding any issues to more experienced team members or leadership as needed * The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.? * Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy. Qualifications: * Bachelor's Degree * Experience in a customer support or software licensing role * Responding to customer inquiries timely and accurately. This role will be working heavily in one of our shared email inboxes and will need to be able to work through a lot of volume quickly and accurately. * Detail oriented; regularly verifies all work thoroughly and efficiently to ensure accuracy * Organized and experienced at successfully multi-tasking * Attention to detail * Able to thrive in a fast paced, deadline driven environment * Up to 5% travel time required * Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job Hyland's Offering We're proud of our culture and take employee engagement seriously. By listening to employees' feedback, we're able to provide meaningful benefits and programs to our workforce. * Learning & Development- development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees * R&D focus - cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow * Work-life balance culture- flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! * Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs * Community Engagement- Volunteer time off (12h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs * Diversity & Inclusion- employee resource groups, inclusion benefits and policies * Niceties & Events- culture & outings budgets, snacks and beverages, employee referral program, birthday, baby gifts, constant incentives and employee program * If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work - connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
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