Provider Onboarding Specialist
US
careers
Req #: 53037
Type: Full Time
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Overview: We have an exciting opportunity for a Clinical Onboarding Specialist to join our team. Pediatrix Medical Group is a physician lead organization, and we are one of the nation's largest providers of prenatal, neonatal and pediatric services. Talented business professionals from diverse backgrounds choose Pediatrix because we are an exciting and innovative company that focuses on a team approach to improve the lives of patients everywhere. We offer a diverse range of opportunities, competitive salaries and benefits, and a commitment to clinical excellence, we are confident that you'll love being a part of the Pediatrix team. Responsibilities: The Clinical Onboarding Specialist effectively manages the onboarding process to successfully integrate a clinician into a new position by managing them through the onboarding process. This includes the intake process, and follow-up to ensure clinician is cleared to start on proposed target start date. * Serve as the initial point of contact for the practice/region and initiate appropriate notifications and steps as required for successful clinician integration. * Establishes and maintains a positive relationship with each clinician throughout their onboarding and provides a detailed overview of the process, expectations, timelines and required documents, signatures, and tasks. * Collaborate with internal Privileging team on status of hospital privileging applications for new and existing clinicians and communicate updates with clinicians as needed. * Maintain and update applicant tracking system and credentialing database with status and necessary data elements. * Document all tasks, phone calls, emails and other forms of communication during the credentialing process in the database. * Escalate all issues to the appropriate members of the management staff, region, and/or team members as necessary. * Coordinates between the clinician and the organization/practice and ensures compliance and successful integration. * Designs and develops day-to-day solutions by providing expert counsel and accurate/timely information to the business. * Reviews and monitors the onboarding timeline and tracks the clinician status to ensure onboarding steps are coordinated and appropriately communicated to all departments within the committed timeframe. * Expedites all incoming questions/problems generated by the clinician in the onboarding process. * Investigates and attempts resolution of communication or process issues affecting the onboarding of the clinician or the requirements of applicable departments. * Participates in divisional huddles meetings. * Identifies, recommends, and implements onboarding process changes as opportunities for improvement. * Provides cumulative status reports to the Medical Director and Practice Associate Vice President on all components of the onboarding process. * Updates appropriate systems to ensure proper tracking, reporting and communication. * Closes out all components of the new hire integration including but not limited to reimbursement of onboarding expenses, and submission of final hire paperwork. * Perform other duties as assigned or requested. Qualifications: Education/Experience: * Bachelor's degree (B.A.) from a four-year college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience * 1-2 years related experience and/or training; or equivalent combination of education and experience * Experience with Medical processes (credentialing and privileges) Knowledge/Skills/Abilities: * Excellent verbal and written communication skills * Strong interpersonal skills * Superior customer service skills * Ability to be diplomatic and strong problem-solving skills * Strong organizational skills and ability to multi-task * Ability to be flexible and adapt to new priorities * Ability to be objective and pro-actively confront issues * Ability to work independently as well as part of a team * Ability to work well under pressure and manage critical deadlines * Ask appropriate questions that uncover underlying issues Software: * Proficiency wth Outlook, Word, Excel * Familairy with applicant tracking systems and business databases.
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