Overview:
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities:
As a Property Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on enhancing the client experience. The ideal candidate will possess organizational skills, meticulous attention to detail, and a genuine enthusiasm for providing outstanding hospitality. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate expertise to create environments where people feel valued, connected, and inspired. Responsibilities include, but are not limited to:
Hospitality / Leadership:
* In accordance with the firm's leadership principles - train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
* Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.
* Lead a cross-functional team, including third-party service providers, in the delivery of Hines' Hospitality Standards.
* Coordinate unique event programming with a focus on creating and maintaining a community atmosphere.
* Ensure property engagement and service offerings are aligned with Hines' service level standards.
Operations:
* Manage all fiscal activities of the property and maintain full profit and loss (P&L) responsibility.
* Negotiate contracts and supervise all contractor services related to the physical operation of the property.
* Develop, implement, and maintain a marketing and leasing strategy for both current and prospective tenants (clients) while collaborating with asset managers or owners to meet performance objectives.
* Display in depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives.
* Ensure the property is well-maintained and aesthetically pleasing.
* Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.
* Provide support to development groups including owner relations, quality control during construction, program development, building start-up, etc.
* Represent Hines in selected business, community, and industry organizations and groups.
* Direct all emergency procedures including but not limited to:
* Establishing and executing emergency plans and practice drills
* Monitoring emergency equipment
* Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent
* Acting as fire/life safety director while assisting emergency authorities and response teams
Qualifications:
Minimum Requirements include:
* Bachelor's degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).
* Two or more years of related management experience.
* Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
* Proficiency in Microsoft Office software.
* Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
* Passion for working with people and leading with a hospitality mindset.
* High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
* Experience leading a multi-layered team.
* Solution-oriented with strong organizational, analytical and project management skills.
* Maintain composure and professionalism at all times.
* Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
* Eager to be a part of a fast-paced and dynamic work environment.
* Takes initiative and is a proactive leader always focused on continuous improvement.
* Work indoors approximately 95% of the time and outdoors 5% of the time.
* Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
* On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
* Ability to lift up to 25lbs.
* Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
* Transfer properties and work overtime as business needs deem appropriate.
* Compensation: $120,000 - $135,0000
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